Depending on the items ordered, most goods will be wrapped in bubble wrap and sent in a padded bag or in a post satchel. They are sent via Australia Post within 48 hours of receipt of payment. If payment is received on a weekend, goods are shipped out by Tuesday the following week. Please note that some delays may occur during busy periods (i.e. during the Christmas season)
Postage costs are added during the checkout process and these costs are based on the gross calculated weight and size of each parcel. Please note that items sent through Regular Post are NOT TRACKABLE and as such no refunds will be given for parcels that are lost within the postal system. Parcels may be registered for an additional $2.95 per parcel.
Registered parcels can be tracked and are insured for up to $100. Additional Insurance on Registered Post parcels can be arranged at a cost of $1.35 per $100 up to $5000.
CLICK AND COLLECT ITEMS
Over sized or fragile items are strictly a click and collect only. Once you have received the confirmation email you will then be able to collect your purchase in store. Between the hours of 9.00 am and 5.00 pm Monday to Saturday and 10.00 am and 4.00 pm Sundays. Please note: Photo identification matching payment details will be required for collection of your order.
We accept no responsibility for parcels that are lost within the postal system. Any problems related to lost parcels must be taken up with Australia Post.
Customer Satisfaction is our Priority and as such will consider returns on a case by case basis.
CHANGE OF MIND ITEMS:
Choose carefully as we do not issue refunds, credit or exchanges for change of mind purchases.
INCORRECT CHOICE ITEMS:
Please note that product photos are representations of the items that you receive. It is important that you read through the entire product description to make sure of sizes, weights and shapes. In addition, there is a limit to the colour range that can be displayed on a webpage. As such, actual colours may vary from one computer monitor to another. In the case of handmade products, there may be slight variations in shape and size. We do not issue refunds for making incorrect product choices. If you have made an incorrect choice, you may return the items for store credit. However, there will be a 25% re-stocking fee of the value of the goods. Store credit is based on the value of the goods excluding the shipping cost.
- Goods must be received in its original condition—there must be no damage to the products or packaging and partial returns will not be accepted.
- Goods must be received within 10 business days of you receiving our order.
INCORRECTLY DESCRIBED ITEMS:
While we attempt to describe products as accurately as possible, this does not mean that the descriptions and content of this website will be 100% error free. If you have received a product that is not as described on the site, you may return the item in an unused condition and you will receive a full refund or store credit (excluding the cost of shipping).
ITEMS DAMAGED IN TRANSIT:
Whilst all goods are examined and utmost care is taken when packaging your parcels, we understand that due to unforeseen circumstances, some articles may be damaged in transit. If you have received damaged items the following procedure must be followed:
- We must be told of the damage, via email, within 48 hours of receiving the parcel. When possible, a photograph of the damaged products shall be included.
- Please send the damaged portion, or the parcel in its entirety, back to us and we will ship out a replacement at no extra cost.
- If we are not able to replace the damaged product or if the item is out of stock, we can, at our discretion, issue you store credit, replace the items with a similar item or offer you a full refund (excluding the shipping costs).
If you have received faulty items, you are entitled to a full refund (less shipping costs), credit (less shipping costs) or exchange.